• Full Time
  • Rivers

Regain Hope Properties Limited

Regain Hope Properties Limited is a pioneering real estate firm founded with a vision to redefine industry standards and become a beacon of excellence. Established this year and duly registered, we are driven by a passionate commitment to revolutionize the real estate landscape. Our foundation is built upon a core principle which is to be the best in the industry.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Eneka РPort Harcourt, Rivers
Employment Type: Full-time

Job Summary

  • A Customer Service Officer in a real estate company plays a crucial role in ensuring positive interactions with clients and maintaining a high level of customer satisfaction.

Responsibilities
Client Communication:

  • Respond promptly to client inquiries through various channels, including phone calls, emails, and in-person meetings.
  • Provide information about available properties, pricing, and other relevant details.
  • Address client concerns and resolve issues in a timely and effective manner.

Property Tours and Showings:

  • Coordinate property tours and showings for potential buyers or tenants.
  • Ensure that clients receive accurate and detailed information about the properties they are interested in.

Documentation and Record Keeping:

  • Assist clients in completing necessary paperwork and documentation.
  • Maintain accurate and organized records of client interactions, transactions, and property details.

Follow-up:

  • Conduct follow-up communications to gather feedback after property showings or transactions.
  • Keep clients informed about the progress of their transactions and address any concerns they may have.

Customer Education:

  • Educate clients about the real estate process, market trends, and relevant regulations.
  • Provide information on financing options and connect clients with mortgage brokers if necessary.

Conflict Resolution:

  • Handle customer complaints and conflicts professionally, aiming for satisfactory resolutions.
  • Work with other departments or team members to resolve issues that may arise during the buying or renting process.

Market Research:

  • Stay informed about the local real estate market, including property values, trends, and competitor activities.
  • Provide clients with relevant market information to assist them in making informed decisions.

Administrative Support:

  • Assist with administrative tasks such as scheduling appointments, preparing documents, and maintaining office organization.

Feedback Collection:

  • Collect and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.

Collaboration with Sales and Marketing Teams:

  • Work closely with the sales and marketing teams to ensure consistent messaging and effective promotion of properties.
  • Provide insights from customer interactions to contribute to marketing strategies.

Continuous Learning:

  • Stay updated on industry regulations, market trends, and best practices in customer service.

Application Closing Date
18th July, 2024.

To apply for this job email your details to regainhopepropertiesltd@gmail.com

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