MyStaff Consulting Limited
MyStaff Consulting Limited is a Staff firm offering recruitment and outsourcing services to businesses to get the right human resource and improve business performance.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Iyana Itire, Lagos
Employment Type: Full-time
- The Customer Service Representative attracts potential customers by answering the service of the company’s questions; suggesting information about other services,prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Open and maintain customer accounts by recording account information
- Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling.
- High school diploma or equivalent; college degree preferred
- Proven customer support experience minimum of one year experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.
Skills & Proficiencies:
- Customer Service
- Quality Focus
- Market Knowledge
- Documentation Skills
- Phone Skills
- Resolving Conflict
- Problem Solving
- Ability to Work Under Pressure
- Computer Skills.
Application Closing Date
23rd September, 2021.
To apply for this job email your details to email@example.com