Technical Support Officer at MacTay Consulting

  • Full Time
  • Lagos

MacTay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Nigeria
Employment Type: Full-time

Job Responsibilities

  • Operating effectively under pressure and maintaining availability at all times to address and resolve issues promptly.
  • Proficiency in negotiation and contract management with petrol stations
  • Provision of ongoing and comprehensive training for petrol station staff and managers on the utilization of the PetroApp system
  • Establishment of station accounts on the PetroApp system and diligent follow-up on station requests.
  • Oversight of service quality provided to customers at petrol stations
  • Distribution of POS devices to gas stations and resolution of related issues
  • Installation of NFC tags on customer vehicles and management of associated tasks
  • Establishment of a network of freelancers for the installation of NFC tags on customers’ vehicles.

Job Requirements

  • Bachelor’s Degree in Business Administration, Marketing, or a related field.
  • 2-4 years of experience, preferably in oil services (major petrol station chains, lubricant), as an Operations Manager or Area Operations Manager for prominent entities such as NNPC, Total Energies, Forte Oil/Enyo, MRS, Conoil, Mobil, AIM, NIPCO, Rain Oil.
  • B2B experience is essential.
  • Any relevant experience would be advantageous.
  • Proven ability to provide timely solutions to challenges.
  • Exceptional verbal and written communication skills.
  • Proficiency in multitasking and internal control.
  • Strong aptitude for analyzing information and translating it for various departments.
  • Capability to manage sensitive and confidential data.
  • Outstanding problem-solving and decision-making abilities.
  • Meticulous attention to detail and accuracy.
  • Advanced analytical skills.
  • Proficiency in utilizing Microsoft tools.

Application Closing Date
30th April, 2024.

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